888starz Kenya support
888starz Kenya provides 24/7 customer support through live chat, email (support@888starz-kenya.com). Support team speaks English and Swahili, handles account verification, deposit/withdrawal issues, technical problems, bonus inquiries. Average live chat response: under 2 minutes. Email replies within 4-12 hours weekdays.
How to contact support
Live chat (recommended)
Click chat icon bottom-right corner of website or app. Available 24/7 with English and Swahili agents. Average wait under 2 minutes during 8 AM-midnight Nairobi time, 5-10 minutes overnight. Provide username and registered phone for verification. Handles deposits, withdrawals, bonuses, technical issues.
Email support
Send to support@888starz-kenya.com. Include username, phone number, screenshots if relevant. Response time: 4-12 hours weekdays, 12-24 hours weekends. Better for complex issues requiring investigation. Attach transaction IDs for payment problems.
Phone and social media
Call Monday-Friday 8 AM-8 PM, Saturday-Sunday 10 AM-6 PM EAT. Standard rates apply. Follow @888starzKenya on Twitter for updates. Social media not for account-specific support — use live chat or email for personal issues.
Most common support questions
Deposit not credited
M-Pesa deposits credit within 2-5 minutes. If delayed beyond 15 minutes, contact live chat with M-Pesa transaction code (starts with "QA", "QB", "QC"), exact amount, time sent. Most delays from incorrect paybill or account number. Agent verifies and manually credits within 10-30 minutes if payment confirmed.
Withdrawal delays
Standard M-Pesa processing: 2-4 hours weekdays, 4-8 hours weekends. First withdrawal or amounts over 50,000 KES require verification, extending time to 24 hours. Check email for verification requests. Contact support with withdrawal reference for status update.
Verification documents rejected
Common rejections: blurry photos, cut-off edges, expired documents, name mismatch. ID must show all four corners, text readable. Proof of address (utility bill, bank statement) dated within 3 months, showing full name and address. Resubmit through Account Settings → Verification.
Bonus not received
Verify you opted in before depositing — click "Opt In" on Promotions page. Check minimum deposit met (usually 500 KES). Welcome bonuses only for first deposit. Contact support with deposit transaction ID and bonus name within 24 hours for manual crediting.
Login problems
Use "Forgot Password" link — reset code sent to registered phone. If phone changed, contact support with username, original phone, email, recent deposit amount for recovery. Account lockouts after 5 failed attempts last 30 minutes automatically.
Bet settlement disputes
Bets settle per official results from Sportradar, Betradar. If settlement incorrect, contact support within 48 hours with bet ID, match details, reason. Support escalates to trading team. Most disputes resolve within 24-72 hours.
Account verification process
Why verification required
Kenya's Betting Control and Licensing Board mandates identity verification. 888starz Kenya verifies to comply with regulations, prevent underage gambling, stop money laundering, protect against fraud. First withdrawal requires verification — you can deposit and bet without it, but must verify before withdrawing.
Required documents
Identity proof: Kenyan National ID, passport, or driver's license (valid, not expired). Proof of address: utility bill, bank statement, government correspondence dated within 3 months. Selfie: photo holding ID next to face, both clearly visible.
Submission process
Log in, navigate to Account Settings → Verification. Click "Upload Documents", select type, choose file. Ensure photos well-lit, focused, all text readable. Submit and wait for email confirmation. Processing: 2-24 hours weekdays, 24-48 hours weekends.
Verification tips
Take photos in good lighting against plain background. No flash — causes glare. Ensure all four corners visible. For proof of address, full page including letterhead, date, name/address must be visible. Selfie should show both face and ID details. Submit all three simultaneously.
Deposit and withdrawal help
M-Pesa troubleshooting
Common issues: wrong paybill (must use 888888), wrong account number (your unique 888starz ID), insufficient balance (check via *234#), daily limit reached (standard 150,000 KES). If transaction successful but not credited within 15 minutes, contact support with transaction code.
Withdrawal limits and fees
Minimum: 500 KES. Maximum per transaction: 150,000 shillings (M-Pesa), 500,000 KES (bank). No fees for M-Pesa under 50,000. Bank transfers incur 200 KES fee. Daily limit: 300,000 KES verified accounts, 50,000 unverified. Monthly: 2 million shillings.
Bank transfer timing
Bank transfers take 1-3 business days after 888starz processes withdrawal (within 24 hours for verified accounts). Ensure bank details correct. Incorrect details cause failed transfers, funds return within 5-7 days. Contact support if not received within 4 business days.
Cryptocurrency withdrawals
Bitcoin, Ethereum, Tether process within 2-8 hours depending on blockchain congestion. Ensure wallet address correct — crypto transactions irreversible. Minimum: equivalent of 1,000 KES. No maximum. Network fees deducted (typically 0.0001-0.0005 BTC, 0.005-0.01 ETH, 1-5 USDT).
Technical troubleshooting
Website not loading
Clear browser cache and cookies. Try different browser (Chrome, Firefox, Safari). Check internet connection — requires stable 3G minimum. If completely inaccessible, check @888starzKenya Twitter for maintenance announcements.
App crashing
Uninstall and reinstall app. Clear app cache: Android (Settings → Apps → 888starz → Storage → Clear Cache), iOS (delete and reinstall). Ensure 100MB+ free storage. Update to latest version. If persists, contact support with phone model, OS version, crash timing.
Bets not placing
Check sufficient balance. Verify odds haven't changed — may require reconfirming with new odds. Market may be suspended during critical moments. Maximum bet limits apply — reduce stake if too high. Log out and back in to refresh session.
Games not loading
Aviator, slots, live dealer need strong internet — minimum 4G for live casino, 3G for slots. Close other bandwidth-consuming apps. Refresh page or restart app. Some games restricted in regions. Try different game from same provider to test.
Support FAQ
How long does verification take?
Typically 2-24 hours weekdays, 24-48 hours weekends. Submit all documents simultaneously. Check email for approval or additional document requests.
Can I change my phone number?
Yes, contact support with new number. Verification required: current number, ID details, recent deposit info. Processes within 24 hours. New number must be Kenyan mobile for M-Pesa compatibility.
What if I forget my password?
Click "Forgot Password" on login. Enter registered phone or email. Reset code sent within 1-2 minutes. If not receiving, check spam or contact support for manual reset.
How do I close my account?
Contact support via chat or email. Withdraw all balance before requesting closure. Closes within 24 hours. Closed accounts can reopen by contacting support, subject to verification.
Is Swahili support available?
Yes, support team includes Swahili speakers. Specify language preference when contacting live chat. Email available in both English and Swahili. Phone support offers both during business hours.
Responsible gambling concerns?
Contact support to set deposit limits, loss limits, time limits, or self-exclude (6 months to permanent). Limits activate within 24 hours. Visit Responsible Gaming page for tools, or contact GamCare Kenya for external support.